Welcome to the DFPS internet reporting website.
The Department of Family and Protective Services provides this secure website for reporting suspicions of abuse, neglect, and exploitation of children, adults with disabilities, or people who are elderly (65 years or older).
DFPS is modernizing the Texas Abuse Hotline website. The improvements coming in summer 2016 include streamlined reporting, mobile access, and new help features.
If you have already created an account, you'll need to create a new account when the new site is available.
This website is only for reporting situations that do not require an emergency response. An emergency is a situation where a child, adult with disabilities, or person who is elderly faces an immediate risk of abuse or neglect that could result in death or serious harm.
The Texas Family Code 261.101
requires professionals to make a report within 48 hours of first suspecting abuse, neglect or exploitation of children. The
Human Resources code Chapter 48 (48.051) requires a person having cause
to believe that an elderly or disabled person is in the state of abuse, neglect, or exploitation to report the information required immediately.
What if my report is an emergency?
Call 911 or your local law enforcement agency if the situation is an emergency.
When should I call the abuse hotline rather than use this web site?
Reports made through this web site take up to 24 hours to process. Call the Texas Abuse Hotline at 1-800-252-5400 if
- You believe your situation requires action in less than 24 hours.
- You prefer to remain anonymous.
- You have insufficient data to complete the required information on the report.
- You do not want an e-mail to confirm your report.
Effective September 1st, Adult Protective Services (APS) updated their policies and applicable rule (Texas Administrative Code, §705) to help the in-home program more effectively target the most vulnerable adults. As a result, persons who were eligible for APS services in the past may no longer meet APS' eligibility criteria.
Deaf or Hard of Hearing
If this is an emergency and you are deaf and equipped with a Teletypewriter (TTY), call Relay Texas by dialing 711 or 1-800-735-2989. Tell the relay agent you need to call the Texas Abuse Hotline at 1-800-252-5400.