Texas Abuse, Neglect, and Exploitation Reporting System

In November 2008, the Department of Family and Protective Services unveiled a new version of our online abuse, neglect, and exploitation system at www.txabusehotline.org. This is the first major revision of the website since it launched in September 2004.

The new site also replaces www.reportabuse.ws and all prior sites, user names, and passwords for reporting abuse in Texas.

Improvements in the new version

  • User Accounts. People who report abuse must create a unique account, password, and profile. This makes reporting more secure, and it speeds up the process by allowing repeat users to fill in their personal information with one click.

  • Guest Login. Allows users to submit a report without creating an account. (For users who feel they will rarely submit an Internet report.)

  • Steps. The reporting form is divided into separate steps, and each step must be completed before proceeding to the next.

  • Progress. As you move through the process, your progress will be displayed on the screen (e.g. “Step 4 of 12”).

  • Reduced Errors. Each step is validated before you may move on to the next step. If an error occurs, you will be shown exactly what needs to be corrected and where it is.

  • Spell Check. You may check the spelling of what you enter on the form.

  • Summary. When you have completed all the steps, you may review a summary of your report and return to previous steps to make corrections or additions.

  • Printing Reports. Users can now print a copy of the report on the Summary and Confirmation Pages.

  • Window Flexibility. The web pages are designed to be flexible and fit into a browser window as small as 800x600 dpi. This helps ensure that the entire page is visible on smaller monitors or with larger text size.

As with the old system, you will still receive a confirmation number with your report, and you will receive emails letting you know the status of your report.

All of the background information about reporting has been updated. For simplicity, most of it has moved to the DPFS public website, including answers to Frequently Asked Questions (FAQs).